Privacy Policy

Who is responsible for the processing of your data?

We inform you that the data obtained through this website will be processed under the responsibility of Grup SERHS S.A.

NIF: B64337827  

Address: C/ Garbí nº 88-90, 08397, Pineda de Mar, Barcelona

Email: [email protected]

Data Protection Officer: PYMELEGAL, S.L.

DPD contact: [email protected]

What categories of data does SERHS HOTELS collect about its users?

We collect, store and carry out the treatment of the data that you provide us when you access or use the Platform or the Services. For example,

When you fill in any form on our website or derived pages, pay for accommodation, reservations or pay for any associated service or post comments or ratings.

When you communicate with SERHS HOTELS. The sending of this data implies the acceptance of this clause.

What are the purposes of processing your data?

We process your data in order to answer your questions and send you related information that may be of interest to you about our hotels.

What is the legitimacy for the processing of your data?

The legal basis for the attention and management of the requests, questions and/or queries made is the consent given when sending the query or making the corresponding reservation, and from that moment, the execution of the corresponding contract constituted by our General Conditions.

How long will we keep your data?
Your personal data will be kept for the period necessary to fulfill the purposes established in this Privacy Policy, as well as for the periods established by the provisions of the relevant laws and regulations applicable to our services, and for the legal prescription periods, and those necessary for the formulation, exercise or defense of claims.

Who may be recipients of data communication?
We can communicate your data to: (1) the companies belonging, at any time, to the SERHS Group; They include the communication of user data, when applicable, to our affiliate in Brazil, for the management of everything related to inquiries and reservations at our hotels in that country, in which regard we guarantee that the transfer is made with the guarantees adequate required in art. 46.2 of the General Data Protection Regulation (Regulation (EU) 2016/679, of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and by which Directive 95/46/EC is repealed, in particular through the formalization between the person in charge and our affiliate in Brazil of standard data protection clauses adopted by the European Commission and/or by the Agency Spanish Data Protection Agency and (2) competent bodies and/or authorities in cases where there is a requirement and/or legal obligation.

What are your rights?

Users can exercise the following rights:

Right to request access to personal data.

Right to request its rectification if the data is inaccurate, or complete the data that we have incomplete.

Right to request the deletion of your data.

Right to request the limitation of your treatment.

Right to oppose the treatment.

Right to data portability

Right not to be subject to a decision based solely on the automated processing of your personal data.

You can exercise your rights by writing to our address C/ Garbí, 88-90 Pineda de Mar, 08397, (BARCELONA); Telephone: +34 93 767 11 11 or by email at [email protected]

We inform you of your right to file a claim with the Control Authority, specifically, with the Spanish Agency for Data Protection, and other competent public bodies for any claim arising from your personal data.

As long as you do not notify us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have your consent to use it for the aforementioned purposes.

How do we protect your personal data?
In order to ensure the security of the information, we apply technical and organizational measures to guarantee the appropriate level of security in accordance with the applicable regulations, and to preserve security and prevent unauthorized processing.